About

FAQ

• Where is the store based?

  Napa, CA

• Do you accept orders placed outside of the US?

  We sure do! How ever do know that Duties and taxes are determined by the customs agency within the destination country. Depending on the goods being shipped, charges may or may not be incurred by the customer and assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. More information can be obtained by contacting your local customs office.

• How long will it take to receive my order?

  Once your order has been confirmed and payment has been authorized, it will be processed and shipped out to you within 24-48 hrs. This excludes weekends and holidays. Please allow 3-10 business days for UPS ground delivery and 3-5 business days for USPS Priority shipping. Int'l orders shipping USPS may take longer between 2 and 12 weeks.

• Terms & Conditions

  Products- We have made every effort to show the product color as true to life as possible. Colors and sizes may look different depending on your monitor display settings, we cannot guarantee that the color you see is the accurate description of the product. Please email us for any further questions you may have on product colors, size(s), design, etc.

  Vivacious Boutique cannot always guarantee the availability of our products. If you have ordered an item that is not available or that is delayed, we will notify you via email. If you have any questions regarding the status of your order at anytime, please email us at [email protected].

  ALL SALES ARE FINAL

• Contact Information

  For all inquiries and feedback please contact us at:

  [email protected]

• How do I care for my Vivacious Jewelry?

  Please handle your jewelry with care it should not be exposed to perfumes, lotions, or aerosol sprays. Do not expose jewelry to extreme temperatures. Always remove jewelry before showering, swimming, or coming in contact with liquids, as well as do not mix pieces of jewelry together as this will encourage tarnish, scratches and discoloration of your jewelry pieces.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.